Everyone has had a bad customer service experience… but how much worse could it have been? Well, this NYTimes article might make you scared to shop online ever again. SPOILAR: your typical charming, unscrupulous, conscience-free sociopath exploits negative feedback to his advantage.
The best part might be this reader comment—
I’d like to invite all of those who reflexively go for the lowest price to reflect on the phrase “Costs more…” and try to replace it with the phrase: “has a smaller number after the dollar sign”. There are so many ways for something to “cost more”.
Do your research, and be careful out there.
